Replies usually within two business days (Mon–Fri, GMT+8). English or Chinese.
Before you write
Most messages can be answered faster with a little context. If your question is about a specific result, include:
- The page you were on — for example
/,/vieweror/money-calculator - The username or video link you entered, exactly as typed
- What you expected to see, and what you saw instead
- A screenshot if the problem is visual, plus the approximate time of the lookup
Where to send what
| Topic | How to handle it |
|---|---|
| Wrong or stale count | Email the details above. Results are cached for five minutes and read from TikTok's public page, so a fresh follow or a deleted video can take a moment to reflect. |
| Tool error | Email the username or link and the message shown. TikTok intermittently throttles automated requests, which produces a temporary failure rather than a wrong number. |
| Privacy request | Email from the address you are asking about, and read the rights section first — it lists what can and cannot be retrieved. |
| Copyright claim | Use the copyright page. It lists the information a notice needs to contain; a complete notice is handled faster than a general message. |
| Ads & press | Email the address above with “Advertising” or “Press” in the subject line. |
What this inbox cannot do
- Delete or recover a TikTok account. This site has no relationship with TikTok and no access to its systems.
- Remove content from TikTok. Videos are hosted by TikTok, not here, so a removal request has to go to TikTok's own reporting tools.
- Provide downloads. The site does not offer video, audio or thumbnail downloads in any form.
- Unmask a private account. Private profiles do not publish statistics, and there is no way around that here.
If you do not get a reply
Check the spam folder first — replies come from tiktokdownloadtools.com. If nothing arrives after four business days, resend the message; occasionally a report with a large attachment is filtered before it reaches the inbox.